QPM Manager
Posted: 08/11/2026
Job Number: Job-7689
Job Description
QPM Manager
Essential Duties & Responsibilities
Customer Quality Management
Education
Direct Reports: QPM Engineers, Customer Quality Engineers, Program Quality Specialists
Key Performance Indicators (KPIs)
Essential Duties & Responsibilities
Customer Quality Management
- Serve as the primary quality representative for strategic customers and programs.
- Build strong customer relationships and provide proactive communication regarding quality performance and improvement initiatives.
- Lead customer quality reviews, business reviews, audits, and executive quality discussions.
- Manage customer complaints, escalations, and quality-related risks to ensure timely resolution.
- Partner with Program Managers, Manufacturing, Engineering, and Operations teams to establish quality objectives for new and existing products.
- Participate in program milestones, product launches, design transfers, and manufacturing readiness reviews.
- Ensure quality requirements are properly communicated and implemented throughout the product lifecycle.
- Monitor project quality deliverables and ensure compliance with customer and internal standards.
- Lead quality planning activities during NPI and production ramp-up.
- Collaborate with Product Engineering and Manufacturing Engineering teams to ensure successful product launch readiness.
- Review and approve quality documentation including:
- PFMEA
- Control Plans
- Process Flow Diagrams
- Inspection Plans
- Validation Reports
- Track quality risks during NPI and implement mitigation plans.
- Lead customer issue investigations utilizing:
- 8D
- 5 Why
- Fishbone Analysis
- A3 Problem Solving
- Coordinate cross-functional teams to identify root causes and implement sustainable corrective actions.
- Ensure timely completion and effectiveness validation of corrective and preventive actions (CAPA).
- Provide regular updates to customers and leadership teams regarding issue status.
- Monitor and analyze customer quality KPIs including:
- Customer PPM
- DPPM
- RMA Rate
- Yield
- Field Failure Rate
- Customer Satisfaction Metrics
- Develop action plans to improve quality performance and reduce quality-related costs.
- Drive continuous improvement initiatives across manufacturing, engineering, and supplier quality functions.
- Work closely with:
- Manufacturing Quality (MQA)
- Customer Quality Service (CQS)
- Supplier Quality Engineering (SQE)
- Reliability Engineering (REL)
- Program Management
- Manufacturing Engineering
- Product Engineering
- Ensure effective communication of customer expectations and quality requirements throughout the organization.
- Support external customer audits and internal quality system audits.
- Ensure compliance with:
- ISO 9001
- IATF 16949 (where applicable)
- Customer-specific quality requirements
- Monitor audit findings and drive closure of corrective actions.
- Build and develop a high-performing quality program management team.
- Mentor QPM engineers and quality professionals.
- Promote a customer-focused quality culture throughout the organization.
Education
- Bachelor's Degree in Engineering, Quality Management, Industrial Engineering, Manufacturing Engineering, or related technical field.
- Master's Degree preferred.
- 12+ years of experience in Quality Engineering, Program Quality, Customer Quality, or Manufacturing Quality within electronics manufacturing or EMS environments.
- 5+ years of leadership or management experience.
- Experience supporting BBU, PSU, server, networking, telecom, cloud infrastructure, or data center products preferred.
- Strong background in NPI, product transfer, and manufacturing operations.
- Strong understanding of:
- ISO 9001
- IATF 16949
- APQP
- PPAP
- PFMEA
- SPC
- CAPA
- Lean Manufacturing
- Six Sigma
- 8D Methodology
- Experience with statistical analysis and quality data reporting tools.
- Knowledge of electronics assembly, box-build, and system integration manufacturing processes.
- Excellent customer-facing communication and presentation skills.
- Strong leadership and stakeholder management capabilities.
- Exceptional problem-solving and analytical skills.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Strong collaboration and influence across global cross-functional teams.
- ASQ Certified Quality Engineer (CQE), CQM, or Six Sigma Green Belt / Black Belt.
- Experience working with hyperscale cloud customers, networking customers, or data center infrastructure customers.
- Experience supporting factory startup, manufacturing ramp-up, or greenfield operations.
- Familiarity with BBU, PSU, power electronics, energy storage systems, and cloud infrastructure products.
Direct Reports: QPM Engineers, Customer Quality Engineers, Program Quality Specialists
Key Performance Indicators (KPIs)
- Customer PPM / DPPM
- Customer Complaint Closure Time
- RMA Reduction
- CAPA Effectiveness
- NPI Quality Readiness
- Customer Satisfaction Score
- COPQ Reduction
- On-Time 8D Closure
- Field Failure Rate Improvement
